I do get annoyed when customers (who have never worked in a restaurant in their lives) treat me or wait staff like we're stupid when they think something is so simple. No, I don' t seat you in certain seats because we have a rotation. If we don't, we slam the waiters, your service comes slower, and you'd probably complain your waiter is stupid.
Reservations...no, you can't have anytime you want especially if it's taken by others because tables are scheduled estimated times as to how long a party will sit there then leave. The larger the party, the longer they tend to sit and linger, so the longer the time estimate.
This one lady was rather annoying:
ME: Thank you for calling. Can I help you?
BEAATCH: Yes, I'd likea 7 PM reservation for Saturday for 6 people.
ME: I'm so sorry m'aam that time slot is filled up. I have a 6:30 PM or 8:30 PM. Would you like either.
BEAATCH: But I want 7 PM
ME: As I said, m'aam, some parties have already reserved that time slot
BEAATCH: But I don't understand. I've been to your restaurant. It's BIG!
ME: M'aam, not all our tables seat 6 people in addition several parties already took the 7 PM timeslot
BEAATCH: Can't you just schedule me in for 7 PM?
UGH!!
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment