Sunday, November 7, 2010
Bingo NIght Every Night
When I say that, I refer to the elderly that frequent our establishment, it is Bingo Night every night. "Waiter Rant" once said that there is something primal about eating that brings out the worst behaviors, and I thoroughly believe in that statement.
The entitled, rich or even non-rich who feel entitled with the need to boss people around who are serving their food can bite my ASS!!
A party of 4 come in at around 6 PM. We have about 240 on the books already, so it's going to be a busy night. Of course they are elderly (therefore fricking picky), and refuse two booths I lead them to. Of course, they want the nice big one for 6 people in the middle of the dining room. Me, "I'm so sorry, but that is reserved for a 6 top coming in the next hour." The grandpa of the 4 proceeds to say,"You're making me dizzy," and sits at the booth I told him he cannot sit at, "Call the police if you want, you can't make me move from here." I run to my general manager, who I could tell didn't event want to deal, so he runs to the maitre d'. What happened to having a pair? Help me people!!
Seriously? There are 4 year olds with better manners than that. How can I lobby for euthanisia? Kill me at 40 to spare the rest of the world.
The entitled, rich or even non-rich who feel entitled with the need to boss people around who are serving their food can bite my ASS!!
A party of 4 come in at around 6 PM. We have about 240 on the books already, so it's going to be a busy night. Of course they are elderly (therefore fricking picky), and refuse two booths I lead them to. Of course, they want the nice big one for 6 people in the middle of the dining room. Me, "I'm so sorry, but that is reserved for a 6 top coming in the next hour." The grandpa of the 4 proceeds to say,"You're making me dizzy," and sits at the booth I told him he cannot sit at, "Call the police if you want, you can't make me move from here." I run to my general manager, who I could tell didn't event want to deal, so he runs to the maitre d'. What happened to having a pair? Help me people!!
Seriously? There are 4 year olds with better manners than that. How can I lobby for euthanisia? Kill me at 40 to spare the rest of the world.
Saturday, January 2, 2010
New Year'$ Eve!
Had the glorious task of reconfirming New Year's Eve reservations last Wednesday. Typically here in NYC many restaurants do a special pre-fixe, so did we...at $90/person. For a bad economy, people seem to still be spending...or they are stupid, old, and senile, and didn't hear us tell them the first time it's a pre-fixe when they made the reservation:
--Ring, Ring
CUSTOMER: Hello?
MOI: Hello, this is UES Restaurant calling to reconfirm your New Year's Eve reservation for tomorrow at 7 PM. Is Mr. Smith there to reconfirm?
CUSTOMER: Well, he's not here, but I don't like your food much, but I guess we'll be there.
MOI: Uh, well, just a reminder it is $90/person pre-fixe, and the cancellation time has passed since it's 48 hours in advance.
CUSTOMER: That is ridiculous, your food isn't even that good, I want to cancel!
Ok, by now, I'm thinking, may be this guy just has a crazy wife. So...
MOI: Ok, well who made the reservation, you or your husband?
CUSTOMER: He did, but I'm paying for it, and I want to cancel!
MOI: Ok, well can you just have him call me back to confirm?
CUSTOMER: FINE, I'll try!
20 minutes later...
HUSBAND: WHat?? $90!!! That is ridiculous, and your food isn't even that good. We are cancelling! Also, I want you to send me the $90 for my making this call to cancel the reservation!
MOI: Sir, your credit card was never charged for the reservation.
HUSBAND: SO!?
MOI: Sir, plus, you're calling from a local number.
HUSBAND: If you're going to charge me $90 for your food, I want you to send me the $90 for this call!
I should've taped this and posted to YouTube.
--Ring, Ring
CUSTOMER: Hello?
MOI: Hello, this is UES Restaurant calling to reconfirm your New Year's Eve reservation for tomorrow at 7 PM. Is Mr. Smith there to reconfirm?
CUSTOMER: Well, he's not here, but I don't like your food much, but I guess we'll be there.
MOI: Uh, well, just a reminder it is $90/person pre-fixe, and the cancellation time has passed since it's 48 hours in advance.
CUSTOMER: That is ridiculous, your food isn't even that good, I want to cancel!
Ok, by now, I'm thinking, may be this guy just has a crazy wife. So...
MOI: Ok, well who made the reservation, you or your husband?
CUSTOMER: He did, but I'm paying for it, and I want to cancel!
MOI: Ok, well can you just have him call me back to confirm?
CUSTOMER: FINE, I'll try!
20 minutes later...
HUSBAND: WHat?? $90!!! That is ridiculous, and your food isn't even that good. We are cancelling! Also, I want you to send me the $90 for my making this call to cancel the reservation!
MOI: Sir, your credit card was never charged for the reservation.
HUSBAND: SO!?
MOI: Sir, plus, you're calling from a local number.
HUSBAND: If you're going to charge me $90 for your food, I want you to send me the $90 for this call!
I should've taped this and posted to YouTube.
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