Had the glorious task of reconfirming New Year's Eve reservations last Wednesday. Typically here in NYC many restaurants do a special pre-fixe, so did we...at $90/person. For a bad economy, people seem to still be spending...or they are stupid, old, and senile, and didn't hear us tell them the first time it's a pre-fixe when they made the reservation:
--Ring, Ring
CUSTOMER: Hello?
MOI: Hello, this is UES Restaurant calling to reconfirm your New Year's Eve reservation for tomorrow at 7 PM. Is Mr. Smith there to reconfirm?
CUSTOMER: Well, he's not here, but I don't like your food much, but I guess we'll be there.
MOI: Uh, well, just a reminder it is $90/person pre-fixe, and the cancellation time has passed since it's 48 hours in advance.
CUSTOMER: That is ridiculous, your food isn't even that good, I want to cancel!
Ok, by now, I'm thinking, may be this guy just has a crazy wife. So...
MOI: Ok, well who made the reservation, you or your husband?
CUSTOMER: He did, but I'm paying for it, and I want to cancel!
MOI: Ok, well can you just have him call me back to confirm?
CUSTOMER: FINE, I'll try!
20 minutes later...
HUSBAND: WHat?? $90!!! That is ridiculous, and your food isn't even that good. We are cancelling! Also, I want you to send me the $90 for my making this call to cancel the reservation!
MOI: Sir, your credit card was never charged for the reservation.
HUSBAND: SO!?
MOI: Sir, plus, you're calling from a local number.
HUSBAND: If you're going to charge me $90 for your food, I want you to send me the $90 for this call!
I should've taped this and posted to YouTube.
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